Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and departmental coordination. The role typically requires a degree in hospitality management, business, or a related field, along with substantial experience in luxury hotels and previous leadership responsibility. Strong operational knowledge, commercial awareness, communication skills, and the ability to manage multicultural teams are expected. The successful candidate should be guest-focused, decisive, highly organized, and comfortable handling service recovery, staff development, budgets, and operational challenges. Experience with an international luxury hotel brand, particularly in the Philippines or Asia-Pacific region, is highly advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its hotels are known for warm Asian hospitality, high service standards, premium facilities, and strong attention to personalized guest experiences. In the Philippines, Shangri-La operates established properties in destinations such as Manila, Cebu, and Boracay, serving leisure travelers, business guests, and large events. The company places emphasis on employee development, multicultural teamwork, operational excellence, sustainability, and creating memorable experiences for guests. A Resident Manager joining Shangri-La would typically work in a structured international environment with demanding luxury-service standards and opportunities to collaborate across hotel departments and regional operations.

Working in Philippines

The Philippines offers hotel and resort opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other island destinations, particularly in operations, food and beverage, rooms, events, wellness, and management. Filipino culture is welcoming, family-oriented, and strongly influenced by regional traditions, English-language education, and international hospitality. Lifestyle varies from busy urban living in Manila to a more relaxed coastal pace on resort islands, with generally affordable food, transport, and domestic travel. Foreign nationals usually need an appropriate work visa or permit arranged with employer support before starting employment; requirements depend on nationality and contract terms. Relocating candidates should check accommodation, healthcare, taxation, schooling, and local transport arrangements. The tropical climate is warm and humid, with a dry season and a rainy or typhoon season that can affect island travel.