Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – F&B Service (Lobby Lounge) oversees daily lobby lounge operations, ensuring polished service, guest satisfaction, effective team coordination, and compliance with Shangri-La standards. Candidates typically need a hospitality or hotel management qualification, several years of food and beverage experience, and supervisory or managerial experience in an upscale hotel, restaurant, or lounge. Strong communication, leadership, problem-solving, beverage knowledge, guest-recovery skills, and familiarity with point-of-sale and operating procedures are expected. The role requires flexibility for shifts, weekends, and holidays, along with a professional appearance, attention to detail, commercial awareness, and the ability to coach colleagues while maintaining efficient and welcoming service.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for warm Asian hospitality, high service standards, comfortable accommodation, and extensive food and beverage facilities. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort, Manila, Edsa Shangri-La, Manila, and Shangri-La Mactan, Cebu. The group places strong emphasis on personalized guest experiences, employee development, teamwork, and operational excellence. A Service Manager in the Lobby Lounge would work in a guest-facing environment where service quality, presentation, revenue performance, staff coaching, and consistent adherence to brand standards are central responsibilities.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Visayas, and Mindanao, particularly in Manila, Cebu, Boracay, Palawan, Davao, and popular resort destinations. Hotels, restaurants, cruise businesses, and tourism operators regularly seek experienced supervisors and managers, with stronger prospects for candidates who have luxury, international, or resort experience. Filipino culture is friendly, family-oriented, and community-minded, while English is widely used in workplaces. Lifestyle varies from busy urban living in Manila to a more relaxed coastal pace in Cebu, Palawan, or Boracay. Housing, transport, and living costs depend heavily on location; Manila is generally more expensive than provincial areas. Foreign nationals normally need employer sponsorship and the appropriate work permit or visa, while Filipino applicants may relocate internally with valid identification and employment documents. Candidates should confirm current immigration, tax, and labor requirements before moving.