Front Office Staff (Reception)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Staff member welcomes guests, manages check-in and check-out, handles reservations and payments, answers enquiries, coordinates guest requests, and maintains accurate front-desk records. Applicants typically need a college diploma or degree in hospitality, tourism, business, or a related field, although relevant hotel experience may be accepted. Strong English communication, customer-service skills, computer literacy, professional presentation, and the ability to work shifts, weekends, and holidays are expected. Candidates should be courteous, reliable, detail-oriented, culturally aware, and able to remain calm while resolving guest concerns. Experience with hotel property-management systems and knowledge of additional languages are advantageous.

About the employer

Shangri-La is a major luxury hospitality group founded in Asia and known for its hotels, resorts, and serviced residences across the world. The company operates properties in key business and leisure destinations, including several locations in the Philippines. Shangri-La emphasizes warm Asian hospitality, personalized guest service, professional development, and high operational standards. Its hotels commonly provide accommodation, dining, meetings, wellness, and recreational facilities. Employees may receive benefits such as service charge participation, meals, uniforms, training, insurance, and staff rates, although packages vary by property and employment contract. Working for Shangri-La can offer useful experience in international hospitality, opportunities to interact with guests from many countries, and potential career progression across departments or destinations. Exact duties, benefits, and salary depend on the specific Philippine property and the successful candidate’s qualifications.

Working in Philippines

The Philippines is an archipelago with strong hospitality, tourism, retail, business-process, healthcare, and education job opportunities. Major employment hubs include Metro Manila, Cebu, Clark, Davao, Boracay, and resort areas in Palawan and Visayas. Filipino culture values warmth, respect, family, community, and considerate customer service; English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed coastal communities, with generally affordable food and transport, though rents in Manila and popular resort islands can be high. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving Department of Labor and Employment authorization and Bureau of Immigration processing. Tourist entry does not authorize employment. Relocating candidates should confirm salary, accommodation, transportation, medical coverage, taxes, and visa sponsorship before accepting an offer. Domestic flights and ferries connect the major islands.