Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) supervises daily in-room dining operations, ensuring orders are taken accurately, delivered promptly, and presented to Shangri-La standards. Requirements typically include hospitality or hotel experience, strong knowledge of food and beverage service, good English communication skills, and the ability to lead and train colleagues. Familiarity with hotel point-of-sale systems, hygiene procedures, guest recovery, and shift coordination is valuable. The successful candidate is expected to be professional, attentive, well organized, and comfortable working flexible shifts, weekends, and holidays. A genuine service mindset, sound judgment, and the ability to handle guest requests calmly are essential.

About the employer

Shangri-La is a globally recognized luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for warm Asian hospitality, high service standards, elegant surroundings, and extensive dining and leisure facilities. In the Philippines, Shangri-La operates leading properties including Shangri-La Mactan, Cebu, Shangri-La The Fort, Manila, and Edsa Shangri-La, Manila. The company places strong emphasis on personalized guest experiences, employee development, teamwork, and responsible business practices. Employees generally work in polished, service-focused environments and may receive benefits such as meals, uniforms, training, medical coverage, service charge, and opportunities for career progression, depending on the property and employment terms.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Hotels and resorts regularly recruit staff for food and beverage, rooms, front office, engineering, wellness, and guest activities. Filipino culture is friendly, family oriented, and community minded, with English widely used in workplaces. Island living can be relaxed and affordable, although housing, transport, and supplies may cost more in tourist areas. Major islands and resort communities offer beaches, diving, local markets, festivals, and a lively food scene. Foreign employees normally need an employer-sponsored work permit and appropriate visa before starting work; requirements can include immigration approval, an Alien Employment Permit, and medical or police documents. Philippine nationals generally need only standard employment paperwork. Candidates should confirm salary, accommodation, service charge, relocation assistance, and visa sponsorship directly with the employer.