Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) supervises daily pool-bar operations, ensuring attentive service, accurate orders, responsible beverage handling, cleanliness, and guest satisfaction. Candidates should have experience in hotel, resort, restaurant, or bar operations, with good knowledge of food and beverages, point-of-sale procedures, cash handling, and service standards. Strong communication, leadership, organization, and problem-solving skills are expected. The role requires a professional appearance, positive attitude, flexibility to work shifts, weekends, and holidays, and the ability to coach team members while maintaining Shangri-La’s hospitality standards. Food-safety awareness and relevant hospitality training are advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognized for warm Asian hospitality, strong service standards, refined dining, and resort experiences. Shangri-La properties typically offer restaurants, bars, wellness facilities, pools, meeting spaces, and guest activities. In the Philippines, the group operates well-known urban and island properties and provides career opportunities in guest services, food and beverage, culinary operations, housekeeping, engineering, sales, and administration. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and genuine care for guests while following the brand’s operational and safety procedures.

Working in Philippines

The Philippines offers hospitality opportunities across major islands and resort destinations, including Luzon, Cebu, Boracay, Palawan, Bohol, and Mindanao. Tourism creates jobs in hotels, restaurants, bars, diving, events, transport, and wellness, although opportunities are often seasonal and concentrated in established resorts. Filipino culture is welcoming, family-oriented, and community-minded; English is widely used in workplaces. Island life can be relaxed and outdoors-focused, with beaches, water activities, local markets, and a lower cost of living than many international destinations, though remote locations may have limited transport and medical services. Foreign workers generally need an employer-sponsored work permit and appropriate visa, commonly arranged with assistance from the company; working on a tourist visa is not permitted. Relocation planning should include accommodation, healthcare, banking, transportation, weather, and typhoon considerations. Local employees should confirm contract, service-charge policies, benefits, and staff housing before accepting an offer.