Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the hotel’s training strategy and helps maintain Shangri-La’s service standards. Typical requirements include a diploma or degree in hospitality, human resources, education, or a related field, together with experience in hotel training, learning and development, or guest service. The candidate should be confident delivering classroom and on-the-job training, coordinating induction programmes, monitoring completion records, and evaluating training effectiveness. Strong communication, presentation, organisation, coaching, and interpersonal skills are expected. Experience with luxury hospitality, service-quality programmes, employee engagement, and learning systems is advantageous. The successful candidate should be professional, culturally aware, guest-focused, and able to work collaboratively in a multicultural hotel environment.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired hospitality, personalised service, and high standards of guest care. The group operates luxury hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La properties commonly provide accommodation, restaurants, wellness facilities, events, and business services. Employees are expected to demonstrate warmth, professionalism, cultural sensitivity, and attention to detail. The company places strong emphasis on service excellence, colleague development, teamwork, and creating memorable guest experiences. In the United Arab Emirates, Shangri-La has operated prominent luxury properties serving leisure travellers, corporate guests, events, and long-stay residents. Benefits for eligible employees may include accommodation or housing support, meals, transport, medical insurance, annual leave, airfare assistance, and career-development opportunities, although the exact package depends on the property and employment contract.

Working in United Arab Emirates

The United Arab Emirates is not one island but a federation of seven emirates, including Dubai, Abu Dhabi, Sharjah, and Ras Al Khaimah. It offers strong opportunities in luxury hotels, restaurants, tourism, events, aviation, retail, finance, technology, and education. The culture combines Emirati traditions with a highly international workforce; modest dress, courtesy, religious awareness, and respect for local customs are important. Lifestyle options range from beaches, desert activities, shopping, and dining to museums and cultural attractions. Summers are extremely hot, while winters are pleasant. Most overseas employees need employer sponsorship and a UAE work permit, followed by medical checks and Emirates ID processing. Employers often arrange or contribute to accommodation, transport, insurance, and flights, but this varies. Candidates should verify contract terms, probation, working hours, benefits, and visa responsibilities before relocating. Major cities have excellent infrastructure, though living costs, especially in Dubai and Abu Dhabi, can be high.