Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining is responsible for answering guest calls, accurately recording food and beverage orders, explaining menu items, confirming delivery details, and coordinating with the kitchen and service team. Candidates should have previous experience in hotel, restaurant, or telephone customer service, with good communication skills in English and Cantonese; Mandarin is advantageous. Familiarity with hotel ordering or POS systems is helpful. The role requires a polite telephone manner, attention to detail, strong product knowledge, and the ability to remain calm during busy periods. Candidates should be flexible to work rotating shifts, weekends, and public holidays, while consistently meeting Shangri-La’s standards for guest service, accuracy, and confidentiality.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts, residences, and other hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La is known for personalised service, high-quality accommodation, restaurants, wellness facilities, and distinctive local experiences. Its Hong Kong properties include Shangri-La hotels serving business and leisure travellers in prominent city locations. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations, food and beverage, guest services, and corporate functions. The group places strong emphasis on hospitality standards, guest satisfaction, teamwork, training, and professional presentation. Benefits and employment conditions vary by property and position, so candidates should confirm details directly with the recruiting hotel.

Working in Hong Kong

Hong Kong is a compact international city with a dense urban centre, excellent public transport, and easy access to beaches, hiking trails, and outlying islands. Hospitality opportunities are available in luxury hotels, restaurants, clubs, event venues, tourism, and retail, particularly for people with English, Cantonese, or Mandarin skills. The culture blends Chinese traditions with global influences, and the lifestyle is fast-paced, convenient, and highly social. Rent can be expensive, especially on Hong Kong Island and in Kowloon, so employer accommodation or shared housing may be important. Overseas workers generally need an approved employment visa before starting work; the employer normally sponsors the application and must demonstrate a genuine position and suitable salary. Applicants should check current Immigration Department requirements, medical or document rules, and contract benefits. New arrivals should budget for deposits, transport, insurance, and initial living costs.