Service Centre Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Centre Officer handles guest calls, enquiries, requests and service coordination, ensuring prompt and courteous responses throughout the hotel stay. Typical requirements include a secondary school qualification, good spoken English and Cantonese, basic computer skills, and previous hotel, customer service or telephone operator experience. Mandarin is often an advantage. The successful candidate should be calm under pressure, attentive to detail, well organised and comfortable working shifts, including weekends and public holidays. A professional telephone manner, strong communication skills and a genuine hospitality mindset are expected.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. Its brands are recognised for warm Asian hospitality, personalised service and high-quality accommodation. Shangri-La hotels typically offer restaurants, meeting facilities, wellness services and extensive guest amenities, serving both leisure and business travellers. The company places strong emphasis on service excellence, colleague development and creating memorable guest experiences. In Hong Kong, Shangri-La operates prestigious properties including Island Shangri-La and Kowloon Shangri-La, where employees work in a multicultural, highly professional environment. Benefits and conditions vary by property and position but may include staff meals, medical coverage, training, uniform provision and discounted stays within the group.

Working in Hong Kong

Hong Kong offers strong employment opportunities in hotels, tourism, restaurants, finance, retail, technology and professional services. The culture blends Cantonese traditions with international influences, and workplaces are generally fast-paced, service-oriented and multicultural. Life is convenient, with excellent public transport, extensive shopping and dining, vibrant nightlife and easy access to beaches, hiking trails and outlying islands. Rent is high, especially in central districts, so many newcomers share accommodation or live in areas such as Kowloon or the New Territories. Overseas applicants normally require an employment visa sponsored by a Hong Kong employer, with approval based on qualifications, a genuine job offer and market-level pay. Applicants should confirm visa, accommodation, tax, insurance and contract details before relocating. Cantonese is valuable for hospitality roles, while English is widely used in hotels and international businesses.