Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is expected to plan, coordinate and evaluate employee training across the hotel, ensuring programmes support Shangri-La’s service standards and business goals. Typical requirements include a diploma or degree in hospitality, human resources, education or a related field, along with several years of training or hotel operations experience. The successful candidate should be confident delivering workshops, coaching managers, assessing development needs and maintaining training records. Strong communication, presentation and organisational skills are essential, as is the ability to work with colleagues from diverse cultural backgrounds. Experience with learning platforms, competency frameworks and Malaysian hospitality practices would be advantageous. The role requires a practical, approachable leader who can motivate employees and demonstrate a genuine commitment to service excellence.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The brand is recognised for warm Asian hospitality, high service standards and carefully designed guest experiences. Its portfolio includes Shangri-La Hotels and Resorts, Traders Hotels and other hospitality concepts. In Malaysia, Shangri-La properties serve business and leisure travellers in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. The company places strong emphasis on colleague development, internal promotion, cultural awareness and consistent operational standards. Employees typically work in a structured, guest-focused environment where teamwork, professionalism and attention to detail are important. Benefits may include staff accommodation or meals, service charge, medical coverage, training opportunities and discounted stays, depending on the property and employment terms.

Working in Malaysia

Malaysia offers varied opportunities in hospitality, tourism, retail, education, technology and business services. Major employment centres include Kuala Lumpur, Penang, Johor and Kota Kinabalu, while Langkawi and other resort islands provide seasonal and luxury-hotel roles. The culture blends Malay, Chinese, Indian and Indigenous influences, with respectful communication and religious awareness important in daily life. Malaysia generally offers affordable food, transport and housing, although costs are higher in central Kuala Lumpur and popular island resorts. Foreign hires normally need an employer-sponsored Employment Pass, with the company submitting the application and meeting salary and qualification requirements; dependants may require separate passes. Candidates should confirm visa rules, medical checks, accommodation and tax arrangements before relocating. Malaysia’s warm climate, multicultural communities, beaches and excellent food make it attractive for professionals seeking an international hospitality lifestyle.