Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH role is expected to drive room and resort sales, develop relationships with travel agencies, corporate clients, wholesalers and group accounts, and support revenue growth for Shangri-La properties. Requirements typically include a diploma or degree in hospitality, business or marketing, several years of hotel sales experience, strong knowledge of the Malaysian and international travel markets, and excellent communication and negotiation skills. The successful candidate should be commercially focused, confident in presentations, well organised and comfortable meeting sales targets. Experience with resort sales, group business, luxury hospitality and customer relationship management is advantageous. The role may involve regular travel, client entertainment, sales calls and collaboration with reservations, revenue management and hotel operations teams.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, with a reputation for warm Asian hospitality, high service standards and distinctive properties in city and resort destinations. Shangri-La hotels commonly provide accommodation, restaurants, wellness facilities, meetings and events, and leisure experiences. In Malaysia, the group has operated well-known properties serving business travellers, holidaymakers, groups and international visitors. Employees generally work in a structured, multicultural environment with opportunities to develop careers in hotel operations, commercial functions and corporate support. Benefits and working conditions vary by property, seniority and local employment regulations.

Working in Malaysia

Malaysia offers varied opportunities in hospitality, tourism, sales, technology, education, healthcare and professional services. Major employment hubs include Kuala Lumpur, Penang and Johor, while Langkawi, Redang, Tioman, Pangkor and parts of Sabah and Sarawak provide resort and tourism roles. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business and hotels, alongside Bahasa Malaysia. Lifestyle ranges from busy city living to relaxed beach and island communities, with generally affordable food and good regional travel connections. Foreign professionals normally need an employment pass sponsored by their employer before starting work; requirements depend on nationality, salary, qualifications and the position. Employers usually handle much of the application process. Candidates should confirm accommodation, transport, medical coverage, tax obligations and contract conditions, especially for island-based roles where housing and access to services may be limited.