Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is responsible for developing and converting meetings, incentives, conferences and exhibitions business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, business or a related field, several years of hotel sales experience, and a strong network of corporate, government and event-organiser contacts. The candidate should understand the MICE market, manage key accounts, prepare proposals and contracts, negotiate commercially, and achieve revenue targets. Strong communication, presentation, networking and relationship-building skills are essential. The role also requires close coordination with events, rooms, food and beverage, finance and operations teams, along with accurate forecasting, reporting and professional representation of the hotel.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for its Asian-inspired service, premium accommodation and extensive international presence. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other markets. Its properties serve leisure travellers, corporate guests, wedding parties and large-scale meetings and events. In Indonesia, Shangri-La has established a strong reputation through properties such as Shangri-La Jakarta, combining luxury rooms, restaurants, wellness facilities and professional conference spaces. The company places emphasis on genuine hospitality, personalised guest experiences, service excellence and employee development. A Senior Sales Manager (MICE) would typically work in a commercially focused environment, building long-term client relationships while coordinating closely with hotel departments to deliver successful events and achieve business and revenue objectives.

Working in Indonesia

Indonesia offers opportunities in hotel sales, events, tourism, food and beverage, resorts and destination management, especially in Jakarta, Bali, Surabaya, Lombok and other major destinations. Jakarta is the main corporate and MICE hub, while Bali offers a more resort-oriented lifestyle and strong international tourism demand. Local culture values hospitality, family, community and religious diversity; workplace communication is generally respectful and relationship-based. Living costs vary, with Jakarta and Bali usually more expensive than smaller cities. Salaries may include service charge, meals, transport or accommodation depending on the employer. Foreign nationals normally need an employer-sponsored work permit and KITAS, and must not work on a tourist visa. Employers generally manage the immigration process, but candidates should verify current requirements with Indonesian authorities or the company. Relocation planning should include housing, health insurance, tax registration and practical knowledge of local customs and weather.