Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages hotel reservations through telephone, email, online channels, and internal systems. Requirements typically include a diploma or degree in hospitality, tourism, or a related field, previous reservations or front-office experience, strong communication skills, attention to detail, and confidence using hotel reservation systems. Fluency in English is essential; additional languages are advantageous. The successful candidate is expected to provide accurate and prompt service, convert enquiries into bookings, maintain room availability and rate information, handle amendments and cancellations, coordinate with front office and revenue teams, and support occupancy and revenue targets. Flexibility for shifts, weekends, and public holidays, along with a professional and guest-focused attitude, is expected.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders brands. Shangri-La is known for warm Asian hospitality, high service standards, and distinctive guest experiences. Shangri-La Singapore is a prominent luxury hotel set among extensive tropical gardens near Orchard Road. It offers accommodation, restaurants, meeting facilities, wellness services, and event venues for leisure and business travellers. Employees work in a multicultural environment with structured operating procedures, guest-service expectations, and opportunities to develop careers within an international hotel group.

Working in Singapore

Singapore is a highly connected city-island with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare, and retail. Hotels regularly recruit for front office, reservations, food and beverage, housekeeping, events, and management roles, although competition is strong. The culture is multicultural, orderly, punctual, and service-focused, with English widely used alongside Mandarin, Malay, and Tamil. Lifestyle is convenient and generally safe, with excellent public transport, diverse food, shopping, parks, and a vibrant international community. Living costs are high, especially rent, so employer accommodation or housing support should be clarified. Foreign professionals generally need an employer-sponsored work pass, such as an Employment Pass or S Pass; approval depends on qualifications, salary, and current government criteria. Candidates should secure a formal job offer before relocating and confirm medical, insurance, tax, and pass arrangements with the employer.