Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s commercial team by coordinating sales activities, preparing reports and presentations, maintaining customer records, assisting with campaigns, and communicating with clients and internal departments. Candidates typically need a diploma or degree in sales, marketing, hospitality, or a related field, along with strong administrative, communication, and organisational skills. Experience in hotel sales or marketing is advantageous. The role requires attention to detail, professional presentation, confidence using Microsoft Office and digital marketing tools, and the ability to manage deadlines. The successful candidate is expected to be service-minded, proactive, commercially aware, and comfortable working in a fast-paced, multicultural hotel environment.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalised service, comfortable surroundings, and strong connections with local culture. In Malaysia, Shangri-La operates established luxury hotels and resorts in destinations including Kuala Lumpur, Penang, and Kota Kinabalu. The company places emphasis on guest satisfaction, teamwork, professional development, and responsible business practices. A Sales & Marketing Coordinator would typically work closely with sales managers, revenue teams, public relations, events, reservations, and operational departments to promote the property, support client relationships, and help generate room, event, dining, and other hotel revenue.

Working in Malaysia

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, events, aviation, retail, and corporate services. Popular island destinations include Langkawi, Penang, Tioman, Redang, and parts of Sabah, while Kuala Lumpur provides the broadest professional market. Malaysian culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences, and English is widely used in hospitality. Lifestyle ranges from busy city living to relaxed coastal communities, with generally affordable food, transport, and accommodation compared with many international destinations. Foreign employees normally need an employer-sponsored Employment Pass, and the company must support the application before work begins. Requirements vary by nationality, salary, qualifications, and role. Candidates should confirm visa rules with Shangri-La and Malaysian immigration authorities. Relocation planning should include accommodation, medical cover, banking, transport, climate, and local registration requirements.