Events and Operations Assistant Manager, Family Experience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Events and Operations Assistant Manager, Family Experience, supports the planning and delivery of family-focused activities, events and guest experiences at Shangri-La Singapore. The role typically requires a diploma or degree in hospitality, events, tourism or a related field, along with several years of experience in hotel operations, guest programming, events or family entertainment. Strong organisational, communication and problem-solving skills are expected, as well as the ability to coordinate schedules, vendors, budgets and operational teams. The successful candidate should be guest-focused, creative, energetic and comfortable working weekends, public holidays and changing shifts. Experience with children’s programmes, safety procedures and luxury hospitality standards would be advantageous.

About the employer

Shangri-La is a leading luxury hospitality group founded in Asia, operating hotels, resorts and residences across major destinations worldwide. The group is recognised for warm Asian hospitality, personalised service and high-quality accommodation, dining, wellness and family experiences. Shangri-La Singapore is a landmark hotel set within extensive tropical gardens near Orchard Road, offering rooms, suites, restaurants, meeting facilities, recreational amenities and dedicated family programmes. The company places strong emphasis on guest satisfaction, service excellence, employee development and responsible business practices. Its properties employ multicultural teams across hotel operations, food and beverage, events, finance, engineering and guest services. Working for Shangri-La generally involves maintaining polished service standards, collaborating across departments and creating memorable experiences for both leisure and business travellers.

Working in Singapore

Singapore is a compact, highly connected city-state with strong opportunities in hospitality, tourism, events, food and beverage, technology, finance and international business. Its culture combines Chinese, Malay, Indian and international influences, reflected in its festivals, neighbourhoods and food scene. Life is safe, efficient and fast-paced, with excellent public transport, modern healthcare and abundant shopping and dining. Housing can be expensive, so newcomers commonly share apartments or live farther from central areas. Foreign professionals usually need an employer-sponsored work pass, such as an Employment Pass or S Pass; approval depends on salary, qualifications, experience and current government criteria. Employers often assist with applications, although relocation costs and accommodation should be confirmed before accepting an offer. Singapore’s tropical climate is hot and humid year-round, with frequent rain. English is widely used in workplaces, making relocation relatively accessible for international candidates.