Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit oversees daily revenue verification, income reconciliation, audit controls and financial reporting for the hotel. Requirements typically include a degree or diploma in accounting, finance or hospitality management, several years of hotel finance or income-audit experience, strong Excel and accounting-system skills, and good knowledge of internal controls. The successful candidate is expected to be accurate, discreet and organized, able to investigate discrepancies, meet strict deadlines and communicate effectively with operational departments and management. Experience with hotel systems such as OPERA, POS platforms and financial software is advantageous. Professional English, leadership ability and a practical understanding of Indonesian tax and accounting requirements may also be expected.

About the employer

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong and known for its hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other markets. The company operates premium properties under the Shangri-La, Kerry, JEN and Traders brands. Its hotels are recognized for attentive service, strong guest-relations standards and a focus on warm Asian hospitality. Shangri-La typically offers structured operational procedures, international exposure and training opportunities for employees. Depending on the property, benefits may include meals, uniforms, medical coverage, accommodation or housing support, service charge and staff travel privileges. In Indonesia, the group has operated luxury hospitality properties serving business and leisure travelers, with roles spanning finance, rooms, food and beverage, engineering, wellness and guest services.

Working in Indonesia

Indonesia is an archipelago with varied opportunities in hotels, resorts, restaurants, tourism, finance, technology and education. Bali is the most internationally connected island for hospitality work, while Java, especially Jakarta, offers broader corporate and hotel opportunities. Lombok, Batam and other resort destinations provide tourism-focused roles. Local culture values respect, community, modesty and religious awareness; lifestyles range from busy urban living to relaxed coastal communities. Costs vary considerably, with Bali and Jakarta generally more expensive than many regional areas. Foreign employees normally need an employer-sponsored work permit and the appropriate limited-stay visa, commonly arranged through the company before starting work. Requirements can change, so candidates should confirm current immigration rules with the employer or an Indonesian embassy. Relocation planning should include accommodation, healthcare, transport, banking, taxes and local language basics.