Service Associate - Finance (Accounts Receivable)

Role summary

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The Service Associate – Finance (Accounts Receivable) supports the hotel’s daily receivables function, including posting payments, preparing invoices, reconciling guest and company accounts, following up outstanding balances, maintaining accurate records, and assisting with month-end reporting. Candidates are generally expected to have a degree, diploma, or relevant experience in accounting or finance; good numerical and computer skills; familiarity with Excel and accounting systems; strong attention to detail; and effective communication abilities. Experience in hospitality, accounts receivable, or hotel finance is an advantage. The successful candidate should be reliable, discreet, organized, service-minded, and able to meet deadlines while following Shangri-La’s financial controls and standards.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalized service, comfortable accommodation, dining, wellness facilities, and destination experiences. In the Philippines, Shangri-La operates prominent properties in locations such as Manila, Cebu, and Boracay. The company places strong emphasis on genuine hospitality, professional development, teamwork, ethical conduct, and attention to guest needs. A finance service associate supports the operational foundation of the hotel by helping ensure that revenue is accurately recorded, accounts are properly maintained, and payments are collected on time. Benefits may vary by property and can include meals, uniforms, training, medical coverage, service charge, and employee discounts.

Working in Philippines

The Philippines offers hospitality, tourism, finance, customer service, and administrative opportunities, particularly in Manila, Cebu, Boracay, Palawan, and other resort destinations. Workplaces are generally multicultural, and English is widely used in business and hotels. Filipino culture values friendliness, respect for elders, family connections, cooperation, and welcoming guests. Lifestyle varies from busy urban living to relaxed island communities, with affordable food, beaches, outdoor activities, and strong local traditions. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment documents and government registrations. Relocation planning should include accommodation, transport, healthcare, banking, taxes, and the cost of living, which is higher in major tourist areas. Resort work can involve long hours, weekends, holidays, and seasonal demand, but often provides valuable international experience, staff meals, training, and opportunities for career progression within hospitality.