Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – HR supports the hotel’s human resources operations, including recruitment, onboarding, employee relations, performance management, training coordination, and compliance with company policies and Philippine labor regulations. Candidates are generally expected to have a degree in Human Resources, Business Administration, or a related field, with relevant hotel or service-industry experience. Strong communication, organization, confidentiality, problem-solving, and interpersonal skills are essential. The successful candidate should be approachable, service-oriented, commercially aware, and able to work effectively with employees and department leaders in a fast-paced hospitality environment.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for personalized service, refined facilities, and its Asian-inspired approach to hospitality. In the Philippines, Shangri-La operates prominent properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. Employees typically work in a multicultural environment with opportunities for professional development, training, and internal career mobility. The company places strong emphasis on guest satisfaction, teamwork, integrity, employee engagement, and consistent service standards. Exact benefits and compensation for this role may vary by property, experience, and applicable company policies.

Working in Philippines

The Philippines offers hospitality opportunities across Metro Manila, Cebu, Boracay, Palawan, Davao, and other island destinations. Hotels and resorts regularly recruit professionals in human resources, guest services, food and beverage, engineering, wellness, and management. Filipino culture is generally warm, family-oriented, and welcoming, with English widely used in workplaces. Lifestyle ranges from busy urban living in Manila to relaxed coastal communities, although transport, weather, and infrastructure can vary considerably by island. Foreign employees normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants should confirm local employment and registration requirements. Relocation planning should include accommodation, transportation, healthcare, banking, tax obligations, and typhoon-season considerations. Costs are usually higher in major business districts and popular resort areas, but local food and services can be affordable. Always verify immigration rules and employment conditions with the employer and Philippine authorities.