Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader - F&B supports the smooth daily operation of Sinfully, ensuring attentive service, consistent food and beverage standards, and a welcoming guest experience. Candidates should have experience in hotel or restaurant operations, strong knowledge of food and beverage service, good communication skills, and the ability to lead and motivate a team. The role expects hands-on supervision, accurate order and billing procedures, effective handling of guest concerns, coordination with kitchen and other departments, and compliance with hygiene, safety, and service standards. Flexibility to work shifts, weekends, and holidays is essential. A hospitality qualification and experience in a luxury hotel or resort are advantageous.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other markets. Its properties are known for refined accommodation, dining, wellness facilities, attentive service, and strong destination experiences. Shangri-La places emphasis on genuine care, personalized guest attention, operational excellence, and employee development. In the Philippines, the group operates well-known properties including Shangri-La resorts and city hotels, offering opportunities in food and beverage, rooms, culinary operations, events, wellness, and corporate support. Employees typically work in multicultural teams and are expected to maintain high professional standards while creating warm, memorable experiences for guests.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Food and beverage professionals can find work in hotels, restaurants, beach resorts, cruise-related services, and events, with stronger demand during peak travel seasons. Filipino culture is generally warm, family-oriented, service-minded, and English is widely used in workplaces. Island life can be relaxed and community-focused, with beaches, diving, local festivals, and affordable food, although transport, healthcare, internet, and supplies may be more limited outside major cities. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants must meet the employer's hiring and documentation requirements. Relocation planning should include accommodation, transport, insurance, cost of living, and seasonal weather risks such as typhoons. Resort work may involve shared housing, staff meals, service charge, and rotating shifts.