Service Associate- Front Office (Receptionist)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate supports daily front-office operations, including welcoming guests, handling check-in and check-out, answering enquiries, managing reservations and payments, and coordinating with other departments. Candidates should have a friendly, professional manner, good spoken and written English, basic computer skills, and strong customer-service ability. Previous hotel or reception experience is helpful, while knowledge of additional languages is an advantage. The role requires flexibility for shifts, weekends and public holidays, careful attention to detail, and the ability to remain calm and helpful in a busy international hotel environment.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. The company is known for warm Asian hospitality, high service standards and premium guest experiences. Its properties typically provide accommodation, restaurants, events, wellness facilities and business services. Employees work in multicultural teams and are expected to demonstrate courtesy, professionalism, teamwork and genuine care for guests. Benefits and working conditions vary by property and country, but hospitality roles may include service charge, meals, uniforms, training and staff accommodation or transport where available. Shangri-La offers career paths across front office, food and beverage, housekeeping, sales, finance and other hotel departments.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam and other island destinations. Bali has the largest international tourism market, with jobs in hotels, resorts, restaurants, wellness and events; Jakarta and other Java cities provide broader corporate and urban opportunities. Local culture values politeness, community, religious diversity and respectful dress, especially outside resort areas. Lifestyle ranges from busy city living to beaches, nature and a relaxed tropical pace, although traffic and seasonal tourism can be challenging. Foreign nationals normally need an employer-sponsored work permit and the appropriate work visa; tourist visas do not permit employment. Requirements, costs and permitted activities change, so confirm details with the employer and Indonesian immigration authorities. Budget for accommodation, transport and health insurance, and check whether the hotel provides meals, housing or relocation assistance.