Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee daily operations of the Lobby Lounge, ensuring excellent guest service, efficient staffing, consistent beverage and food quality, and compliance with hotel standards. Candidates should have a degree or diploma in hospitality, food and beverage, or a related field, along with several years of experience in hotel or upscale restaurant operations. Strong supervisory, communication, problem-solving, and guest-relations skills are expected. The role requires familiarity with point-of-sale systems, inventory control, service training, and basic financial reporting. Flexibility to work shifting schedules, weekends, and holidays is essential, as is professional English and the ability to lead a diverse service team.

About the employer

Shangri-La is a major luxury hospitality group headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, and other international markets. Its properties are known for warm Asian-inspired hospitality, premium accommodation, extensive dining options, wellness facilities, and high standards of personalized service. In the Philippines, Shangri-La operates well-established properties in destinations such as Manila, Cebu, and Boracay, offering career opportunities in rooms, food and beverage, culinary operations, events, engineering, sales, and corporate support. The company places strong emphasis on guest satisfaction, employee development, teamwork, cultural awareness, and professional service delivery. Benefits may include service charge, meals, uniforms, healthcare coverage, training, staff discounts, and opportunities for internal or international mobility, depending on the property and employment contract.

Working in Philippines

The Philippines is an archipelago with varied opportunities across major islands. Luzon, especially Manila, offers the broadest range of hotel, restaurant, business, and corporate jobs. Cebu and Mactan are important tourism and hospitality centers, while Boracay, Palawan, and other Visayas destinations provide resort-based work, though seasonal demand can affect hiring. Filipino culture is friendly, family-oriented, community-minded, and strongly influenced by Spanish, American, and Asian traditions. English is widely used in workplaces. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and services but higher costs in major tourist areas. Foreign workers normally need an employer-sponsored work permit and appropriate visa, while Filipinos relocating between islands should arrange housing, transportation, and local employment documents. Weather is tropical, with a dry season and a rainy or typhoon season, so location-specific planning is important.