Front Office Staff (Reception)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Staff welcomes guests, manages check-in and check-out, handles reservations and payments, answers enquiries, coordinates with other departments, and resolves guest concerns professionally. Candidates should have hospitality or customer-service experience, good English communication skills, a friendly and polished manner, basic computer knowledge, and the ability to work shifts, weekends, and public holidays. Shangri-La expects employees to provide warm, efficient service, maintain accurate records, protect guest confidentiality, and represent the hotel’s service standards. Additional languages and experience with hotel property-management systems are advantageous.

About the employer

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for personalized Asian-inspired hospitality, high service standards, and premium accommodation, dining, wellness, and meeting facilities. In the Philippines, Shangri-La operates well-known properties in locations including Manila, Cebu, and Boracay. Employees typically work in a multicultural environment with structured training, guest-focused service procedures, and opportunities to build careers across hotel departments and destinations. Benefits and working conditions vary by property and position, but may include service charge, staff meals, uniforms, accommodation or housing support, medical coverage, discounts, and career-development programs.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other island destinations, particularly in hotels, resorts, restaurants, diving, events, and tourism services. Filipino culture is welcoming, family-oriented, and strongly influenced by local traditions, Spanish history, and American English usage. Island life can be relaxed and community-focused, with beaches, outdoor activities, festivals, and affordable local food, although transport, internet, healthcare, and supplies may be less convenient outside major cities. Foreign workers generally need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment documents and government registrations. Before relocating, confirm accommodation, service-charge policies, transport arrangements, contract terms, medical coverage, and seasonal weather risks such as typhoons. Learning basic Filipino greetings and respecting local customs helps newcomers settle in successfully.