Senior IT Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior IT Officer is expected to support and maintain hotel technology systems, including networks, servers, workstations, property-management systems, telecommunications and user accounts. Typical requirements include a diploma or degree in Information Technology, Computer Science or a related field, several years of IT support experience, and practical knowledge of networking, hardware, software troubleshooting and cybersecurity. Hospitality or hotel IT experience is advantageous. The candidate should be service-oriented, dependable and able to resolve issues quickly with minimal disruption to guests and operations. Good communication skills, documentation abilities, flexibility for shifts or on-call duties, and the capacity to coordinate with vendors and regional IT teams are also important.

About the employer

Shangri-La is a leading luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes Shangri-La Hotels and Resorts, Traders Hotels and other established properties. Shangri-La is known for warm Asian hospitality, full-service accommodation, restaurants, wellness facilities and professional guest services. In Malaysia, the group has operated properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and other key locations. Employees generally work in multicultural environments with structured hotel operations, brand standards and opportunities to develop through internal training and international exposure.

Working in Malaysia

Malaysia offers varied relocation choices, from urban Kuala Lumpur to island destinations such as Penang, Langkawi, Tioman and parts of Sabah and Sarawak. Hospitality, IT, engineering, finance, food and beverage, tourism and retail provide regular employment opportunities, particularly in major cities and resort areas. Local culture blends Malay, Chinese, Indian and Indigenous traditions, with Islam as the official religion and English widely used in business and tourism. Lifestyle costs are moderate, although island resorts can have higher housing and transport costs. Public transport is strongest in cities; island living may require ferries, flights or private transport. Foreign employees normally need an employer-sponsored Employment Pass arranged before starting work. Candidates should confirm sponsorship, accommodation, medical coverage, tax obligations and contract terms. A valid passport, authenticated qualifications and relevant work experience may be required.