Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) supervises daily in-room dining operations, ensuring prompt, courteous, and accurate service. Requirements generally include hospitality or food-and-beverage experience, knowledge of room-service standards, strong communication skills, basic computer and cash-handling ability, and flexibility to work shifts, weekends, and holidays. The successful candidate is expected to lead and coach colleagues, coordinate effectively with the kitchen and front office, handle guest requests and complaints professionally, maintain hygiene and presentation standards, monitor orders and billing, and support service-quality and revenue targets. Previous supervisory experience in a luxury hotel is advantageous.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and known for high-end hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties are recognized for warm Asian hospitality, personalized guest service, extensive dining facilities, and premium leisure experiences. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort, Manila, and Shangri-La Mactan, Cebu. The company employs colleagues across hotel operations, food and beverage, rooms, wellness, engineering, sales, and corporate functions. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, attention to detail, and a strong commitment to guest satisfaction. Benefits may include service charge, meals, uniforms, training, healthcare, and employee discounts, depending on the property and employment terms.

Working in Philippines

The Philippines is an archipelago with major employment centers in Luzon, Cebu, and other resort islands. Hotel opportunities are common in Manila, Boracay, Palawan, Cebu, and Davao, particularly in food and beverage, housekeeping, front office, culinary, tourism, and guest services. Filipino culture is welcoming, family-oriented, and strongly influenced by Spanish, American, and Asian traditions; English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed coastal communities, with generally warm weather, affordable local food, and active social and outdoor scenes. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and a 9(g) work visa; requirements can change, so confirmation with the employer and Philippine immigration authorities is essential. Relocation planning should include housing, transportation, health insurance, taxes, and adjustment to tropical weather.