Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) is responsible for supervising daily pool-bar operations, ensuring attentive guest service, accurate orders, beverage quality, cleanliness, and compliance with hotel standards. Requirements typically include hospitality or food-and-beverage experience, strong English communication skills, knowledge of beverages and service procedures, basic cash-handling ability, and confidence leading a team. The successful candidate is expected to be guest-focused, well presented, organized, flexible with shifts, and comfortable working outdoors in a busy resort environment. Previous experience in a luxury hotel, resort, or bar, together with local employment eligibility, would be advantageous.

About the employer

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Its properties are known for warm Asian hospitality, high service standards, distinctive restaurants and bars, wellness facilities, and carefully designed guest experiences. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Manila and Shangri-La Mactan, Cebu, among others. The company employs people across hotel operations, food and beverage, culinary services, guest relations, engineering, finance, and corporate functions. Team members generally work in a structured international environment with training, internal mobility, employee benefits, and opportunities to develop careers in luxury hospitality. Specific benefits and working conditions vary by property, employment status, and local labor regulations.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, especially in food and beverage, housekeeping, front office, culinary operations, and guest activities. Filipino workplace culture is generally warm, service-oriented, family-minded, and respectful of seniority. Resort life can be rewarding, with beaches, outdoor activities, affordable local food, and a lively social atmosphere, although transport, humidity, seasonal weather, and living costs vary by island. Foreign workers normally need an employer-sponsored work permit and appropriate visa or authority to work before starting employment; requirements should be confirmed with the Philippine Bureau of Immigration and the employer. Local hires must meet company and labor requirements, while international candidates should budget for relocation, accommodation, insurance, and documentation. Cebu and Manila offer broader services and transport, while smaller islands provide a quieter lifestyle but fewer amenities.