Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports training programs that strengthen employee skills, guest service standards, and overall hotel performance. Requirements typically include a diploma or degree in hospitality, human resources, training, or a related field, along with experience in hotel operations, learning and development, or service quality. The candidate should be confident delivering presentations, coaching employees, coordinating training schedules, monitoring completion records, and evaluating training effectiveness. Strong communication, organization, interpersonal, and problem-solving skills are expected. Experience with luxury hospitality standards, service excellence programs, onboarding, and multicultural teams would be an advantage. The successful candidate is expected to be approachable, professional, detail-oriented, and committed to Shangri-La’s service culture.

About the employer

Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The company is known for personalized service, elegant properties, and its signature philosophy of genuine care and Asian-inspired hospitality. Shangri-La hotels typically offer accommodation, dining, wellness, meetings, and leisure facilities for business and vacation guests. In the United Arab Emirates, the group operates premium properties serving both local and international visitors. Employees work in multicultural environments where guest satisfaction, professional presentation, teamwork, and attention to detail are highly valued. Shangri-La also places importance on staff development, internal training, and career progression across its global network.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi, and Ras Al Khaimah, with extensive coastal and resort areas. Hospitality, tourism, aviation, retail, events, finance, construction, and technology provide many employment opportunities, particularly in luxury hotels and resorts. The culture blends Emirati traditions with a large international community; modest dress, respectful behavior, and awareness of Islamic customs are important. Lifestyle can be fast-paced and modern, with excellent dining, shopping, beaches, and desert activities, although summer temperatures are extremely high. Most foreign employees need employer-sponsored residence and work visas, usually arranged after receiving an offer. Employers may provide accommodation, transport, insurance, and flights, but applicants should confirm the package, probation terms, and cost of living before relocating.