Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services and coordinating Front Office, Housekeeping, Food and Beverage, Security, and Engineering teams. The role generally requires hotel operations experience, strong communication skills, sound judgment, and familiarity with service standards and hotel systems. Candidates are expected to handle guest concerns professionally, support departmental coordination, monitor service quality, prepare shift reports, respond to emergencies, and make practical decisions when senior managers are unavailable. Previous supervisory experience in a luxury hotel is usually preferred, together with flexibility to work rotating shifts, weekends, and public holidays.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties operate under the Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN, and Traders brands. The company is known for warm Asian hospitality, high service standards, and premium guest experiences. In the Philippines, Shangri-La operates prominent city hotels and island resorts, employing teams across accommodation, dining, wellness, events, and guest services. Employees typically work in structured, service-focused environments with opportunities for training, internal mobility, and career development. Exact benefits and working conditions depend on the individual property, employment contract, and position.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Jobs are commonly available in hotels, restaurants, tourism, diving, events, wellness, and guest services, although competition can be strong in popular islands. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in workplaces. Island living can provide beaches, outdoor activities, and a relaxed lifestyle, but transport, healthcare, utilities, and internet may be less convenient outside major towns. Foreign workers generally need an employer-sponsored work permit and appropriate visa before starting employment; requirements can include immigration approval and local labor authorization. Employers often assist with documentation, accommodation, or relocation, but this should be confirmed in the offer. Research the specific island, housing costs, climate, transport links, and emergency services before moving.