Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining is responsible for answering guest calls, recording food and beverage orders accurately, explaining menu items, confirming special requests, and coordinating promptly with the kitchen and service team. Candidates should have hospitality or customer-service experience, good communication skills, a pleasant telephone manner, and strong attention to detail. Fluency in English is generally required; Cantonese and Mandarin are valuable in Hong Kong. The successful candidate should remain calm during busy periods, handle guest concerns professionally, follow hygiene and service standards, and be comfortable working shifts, weekends, and public holidays. Knowledge of hotel point-of-sale systems and in-room dining procedures is advantageous.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for refined service, strong guest relationships, and its Asian-inspired philosophy of hospitality. Shangri-La Hotels and Resorts provides accommodation, dining, events, wellness, and business facilities, serving both leisure and corporate travelers. Employees typically work in an international environment with structured operating standards and opportunities to develop careers across hotel departments and destinations. The group emphasizes personalized service, professionalism, teamwork, and cultural sensitivity. Its Hong Kong properties are established luxury hotels serving local residents, international visitors, and corporate clients, making them suitable workplaces for candidates seeking experience in high-end hotel operations.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, tourism, finance, retail, technology, and professional services. Hospitality work is concentrated in Hong Kong Island, Kowloon, and major areas such as Tsim Sha Tsui, Central, and Disneyland Resort. The culture blends Cantonese traditions with international influences; residents value efficiency, courtesy, hard work, and excellent customer service. Life is energetic and convenient, with extensive public transport, diverse dining, shopping, hiking trails, beaches, and a vibrant nightlife. Accommodation can be expensive, especially near central districts, so many workers live in Kowloon or the New Territories and commute by MTR. Foreign nationals generally need an employment visa sponsored by an employer before starting work; eligibility depends on qualifications, experience, salary, and proof that the role cannot readily be filled locally. Applicants should confirm visa rules, medical requirements, housing costs, taxation, and employment benefits before relocating.