Waiter / Waitress - Cafe Malacca

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at Café Malacca is responsible for welcoming guests, taking and serving food and beverage orders, explaining menu items, maintaining table presentation, processing payments, and ensuring a pleasant dining experience. Candidates should have previous experience in restaurant or hotel service, good communication skills, a professional and friendly manner, and the ability to work efficiently in a busy environment. English communication is generally required, while Cantonese, Mandarin, or other languages may be advantageous. The role requires teamwork, attention to detail, flexibility for shifts, weekends, and public holidays, and a strong commitment to Shangri-La’s hospitality standards.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and known for its hotels, resorts, and exceptional service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels typically offer accommodation, dining, wellness, conference, and leisure facilities, serving both business and leisure travelers. In Hong Kong, the company has established luxury properties and is recognized for high standards in guest care, elegant surroundings, and professional development opportunities. Employees commonly work in multicultural teams and receive structured training focused on hospitality excellence. Benefits and employment conditions vary by property and position, but may include service charge, staff meals, medical coverage, discounts, and career progression opportunities.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, catering, retail, finance, technology, education, and tourism. Hospitality workers may find positions with international hotel groups, restaurants, clubs, and event venues, although competition is significant. The culture blends Cantonese traditions with international influences, and English is widely used in business and tourism; Cantonese or Mandarin can improve employability. Lifestyle is energetic and convenient, with excellent public transport, diverse food, shopping, hiking, beaches, and vibrant nightlife. Housing is expensive, especially on Hong Kong Island and Kowloon, so many workers share apartments or live in the New Territories. Foreign employees generally need an approved employment visa sponsored by an employer before starting work. Applicants should confirm salary, accommodation, service charge, working hours, insurance, and visa arrangements before relocating.