Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring excellent guest service and smooth coordination between front office, housekeeping, food and beverage, security, and engineering teams. Requirements typically include a degree or diploma in hospitality or a related field, previous hotel supervisory or duty-management experience, strong English communication skills, and familiarity with hotel operating systems. The successful candidate is expected to handle guest concerns professionally, make sound operational decisions, monitor service standards, support colleagues, respond to emergencies, and maintain a welcoming Shangri-La experience. Flexibility to work rotating shifts, weekends, and public holidays is essential.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for refined service, distinctive locations, strong guest-focused standards, and its long-standing tradition of warm Asian hospitality. In the Philippines, Shangri-La operates respected properties in destinations such as Manila, Cebu, and Boracay, offering accommodation, dining, events, spa, and leisure services. Employees generally work in a multicultural environment with structured operating procedures, training opportunities, and opportunities to progress within the wider hotel group. Service excellence, professionalism, teamwork, integrity, and genuine care for guests are central to the Shangri-La workplace culture.

Working in Philippines

The Philippines offers hotel and tourism opportunities across Luzon, Cebu, Boracay, Palawan, and other island destinations. Demand is strongest in front office, food and beverage, housekeeping, events, diving, wellness, and resort operations, particularly in Manila, Cebu, Boracay, and Palawan. Filipino culture is friendly, family-oriented, and community-minded, with English widely spoken in workplaces. Island living can provide warm weather, beaches, outdoor activities, and a relaxed social lifestyle, although transport, internet reliability, and healthcare access vary by location. Foreign applicants normally need employer sponsorship and the appropriate work permit, commonly including an Alien Employment Permit and a visa or work authorization arranged with immigration authorities. Filipino citizens generally need standard employment documents and local registration. Relocating staff should budget for accommodation, transport, insurance, and seasonal price changes, and confirm housing and benefits directly with the employer.