Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is responsible for planning, delivering and evaluating training programmes that support Shangri-La’s service standards and business goals. Requirements typically include a degree or diploma in Human Resources, hospitality, education or a related field, along with several years of training or hotel experience. The successful candidate should understand adult learning principles, leadership development, coaching and performance improvement. Strong communication, presentation, organisational and interpersonal skills are essential. The role requires someone who is confident working with colleagues at all levels, can identify development needs, manage training records and budgets, and create a positive learning culture. Hospitality experience and familiarity with Malaysian employment practices would be advantageous.

About the employer

Shangri-La is a luxury hospitality group founded in Asia and recognised for its distinctive service, welcoming culture and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Shangri-La hotels commonly provide accommodation, dining, meetings, spa and leisure facilities, serving both business and leisure travellers. The company places strong emphasis on hospitality excellence, colleague development, cultural awareness and personalised guest experiences. In Malaysia, its properties have included city hotels and resort destinations, offering employees opportunities to work in an international environment while developing careers across hotel operations, food and beverage, finance, engineering, guest services and human resources. Exact benefits and career opportunities vary by property, seniority and employment contract.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and professional services. Popular island destinations include Langkawi, Penang, Tioman, Redang and Perhentian, while Kuala Lumpur and Johor Bahru provide broader corporate and hospitality employment. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in business and tourism. Lifestyle costs are generally moderate, although resort islands can be seasonal and more expensive for housing and supplies. Employees usually need an employer-sponsored Employment Pass, and foreign workers must receive approval before starting work. Employers commonly assist with documentation, but candidates should confirm salary, accommodation, medical cover, flights and tax arrangements. Relocation is easier with local banking, a Malaysian mobile number and suitable health insurance. Island living offers beaches and a relaxed pace, but fewer schools, healthcare facilities and transport connections than major cities.