Sales Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Coordinator supports the hotel’s sales team by handling customer enquiries, preparing quotations and contracts, coordinating appointments, maintaining client records, and assisting with reports and sales activities. Candidates typically need a diploma or degree in hospitality, business, marketing, or a related field, along with administrative or hotel sales experience. Strong communication, organisation, computer, and customer-service skills are expected. The successful candidate should be professional, detail-oriented, responsive, and comfortable coordinating with guests, corporate clients, event planners, and internal hotel departments. Familiarity with Microsoft Office and hotel sales systems is advantageous. Flexibility, teamwork, and the ability to manage several deadlines are important.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for elegant hotels, resorts, and distinctive service across Asia, the Middle East, Europe, North America, and other destinations. Its properties commonly offer accommodation, restaurants, meetings and events, wellness facilities, and leisure experiences. Shangri-La places strong emphasis on warm Asian hospitality, personalised guest care, professional standards, and employee development. In the Philippines, the group operates well-known properties including Shangri-La The Fort, Manila, and Shangri-La Mactan, Cebu. A Sales Coordinator may work closely with corporate accounts, travel partners, event organisers, and hotel departments to support revenue generation and guest satisfaction. Benefits and working conditions vary by property and may include service charge, meals, uniforms, insurance, training, and staff rates.

Working in Philippines

The Philippines is an archipelago with varied opportunities in hotel sales, tourism, restaurants, events, retail, business services, and technology. Manila offers the widest corporate and luxury-hospitality market, while Cebu, Boracay, Palawan, and Davao provide resort and tourism-focused work. Filipino culture is friendly, family-oriented, community-minded, and strongly influenced by English, Spanish, and Asian traditions. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport, although Manila housing and traffic can be challenging. Foreign workers normally need an employer-sponsored work permit and an appropriate visa; requirements should be confirmed with the Bureau of Immigration. Employers usually guide successful candidates through documentation. Relocating staff should budget for housing deposits, transport, healthcare, and regional travel, and should check whether accommodation, meals, insurance, or service charge are included in the employment package.