Assistant Outlet Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or other hotel dining outlet. Requirements typically include a diploma or degree in hospitality, previous supervisory experience in food and beverage, strong knowledge of service standards, staff scheduling, cash handling, and food safety. The successful candidate should be guest-focused, confident leading a multicultural team, well organised, and able to maintain service quality during busy periods. Responsibilities may include training employees, monitoring stock and costs, resolving guest concerns, coordinating with the kitchen, and helping achieve revenue targets. Flexibility to work shifts, weekends, and public holidays is expected.

About the employer

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts, and serviced residences across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for warm Asian hospitality, high service standards, and premium accommodation, dining, wellness, and meeting facilities. Its Malaysian properties serve business travellers, holidaymakers, families, and large events, with a strong focus on personalised guest experiences. Employees generally work in structured hotel operations with opportunities to develop skills in food and beverage, rooms, events, and leadership. An Assistant Outlet Manager would typically work closely with the Outlet Manager, chefs, front office, banquets, finance, and human resources teams while supporting Shangri-La’s service culture and commercial objectives.

Working in Malaysia

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Langkawi is ideal for island-resort careers, with beach hotels, restaurants, water activities, and a relaxed lifestyle. Penang combines strong tourism with historic streets, multicultural food, and a more urban atmosphere. Sabah and Sarawak provide opportunities in coastal resorts and nature tourism, although living costs and transport can vary considerably. Malaysian culture is diverse, shaped by Malay, Chinese, Indian, Indigenous, and international communities; English is widely used in hotels. Salaries are generally moderate, while accommodation, meals, service charge, medical benefits, and transport may form part of a hospitality package. Foreign employees normally need an employer-sponsored Employment Pass, approved before starting work. Candidates should confirm visa eligibility, accommodation, insurance, contract terms, and whether service charge is guaranteed. Local applicants usually have simpler work arrangements and broader access to vacancies.