Human Resources Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Manager is expected to lead people operations, including recruitment, onboarding, employee relations, performance management, training, payroll coordination and compliance with Malaysian employment regulations. Candidates typically need a degree or diploma in Human Resources, Business Administration or a related field, together with several years of hotel or hospitality HR experience. Strong knowledge of labour law, communication skills, confidentiality, organisation and leadership are essential. Experience with HR systems and multicultural teams is advantageous. The successful candidate should be approachable, commercially aware and able to support Shangri-La’s service culture while maintaining fair, consistent HR practices.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is recognised for warm Asian hospitality, high service standards and a strong focus on guest satisfaction. Its properties typically offer accommodation, restaurants, wellness facilities, meetings and events, and leisure experiences. Shangri-La places importance on employee development, cultural awareness, teamwork and career mobility across its global network. In Malaysia, the group operates established hospitality properties and provides opportunities in hotel operations, food and beverage, sales, finance, engineering and human resources. Working for the company generally involves a fast-paced, guest-focused environment with high expectations for professionalism and service consistency.

Working in Malaysia

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Roles are available in hotels, restaurants, tourism, events and corporate services. The culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in business and hospitality. Lifestyle costs vary: Kuala Lumpur is convenient and urban, while Penang and Langkawi offer a more relaxed coastal setting. Malaysia’s food, beaches, rainforests and welcoming communities are major attractions. Foreign employees generally require an approved employment pass sponsored by the employer, and should not begin work before approval. Employers commonly assist with documentation, relocation and accommodation guidance, although benefits vary. Candidates should check passport validity, medical requirements, tax registration and local employment conditions before moving. Island locations may have fewer transport links and a quieter lifestyle than major cities.