IT Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The IT Executive supports the hotel’s technology infrastructure, including computers, networks, software, telecommunications, user accounts and hotel operating systems. Typical requirements include a diploma or degree in Information Technology, Computer Science or a related field, along with practical experience in IT support, troubleshooting, networking and systems administration. Knowledge of Microsoft Windows, hardware maintenance, cybersecurity practices and hospitality systems is advantageous. The successful candidate should be service-oriented, organised and able to communicate clearly with colleagues and guests. Flexibility to respond to technical issues outside normal office hours, work occasional shifts and coordinate with vendors is generally expected. Experience in a hotel or other customer-focused environment would be an advantage.

About the employer

Shangri-La Hotels and Resorts is a globally recognised luxury hospitality group founded in Hong Kong. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN and Traders. Shangri-La is known for personalised service, strong Asian hospitality values and premium accommodation, dining, wellness and event facilities. Its Malaysian properties serve business and leisure travellers and employ teams across guest services, food and beverage, engineering, finance, technology and administration. Employees typically work in a multicultural environment with opportunities to develop through operational training and internal career pathways. An IT Executive supports the reliable and secure operation of technology systems that enable guest services and hotel business functions.

Working in Malaysia

Malaysia offers opportunities in hospitality, IT, finance, education, manufacturing, tourism and digital services, especially in Kuala Lumpur, Penang, Johor, Langkawi, Sabah and Sarawak. The country combines modern cities with beaches, rainforests and island destinations. Daily life is generally affordable compared with many international cities, although Kuala Lumpur and popular resort areas can be more expensive. Malaysia is culturally diverse, with Malay, Chinese, Indian and indigenous influences; English is widely used in business and hospitality. Employees enjoy varied food, warm weather and convenient public transport in major urban areas. Foreign professionals normally need an employer-sponsored Employment Pass, with approval and eligibility depending on salary, qualifications and role. The employer usually manages the application. Candidates should confirm accommodation, medical coverage, tax registration and relocation costs before accepting an offer. Tourist or short-term entry permission does not allow employment.