Sales Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager is expected to drive room, meetings, events, and other revenue through corporate, leisure, travel-trade, and local accounts. Requirements typically include a diploma or degree in hospitality, business, marketing, or a related field, with several years of hotel sales experience, strong knowledge of the Malaysian market, and an established client network. The successful candidate should be confident in negotiations, presentations, account management, sales planning, and revenue-target achievement. Excellent English communication, professional grooming, teamwork, market awareness, and familiarity with hotel systems are expected. Additional language skills and experience with an international luxury-hotel brand would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The brand is known for warm Asian hospitality, high service standards, distinctive resorts, and upscale city properties. Its Malaysian portfolio includes well-established hotels and island resorts serving business travellers, leisure guests, families, and large events. Shangri-La places strong emphasis on guest satisfaction, employee development, sustainability, and cultural service values. A Sales Manager typically works with corporate clients, travel agencies, event organisers, and tourism partners to grow business and strengthen the property’s market position. Benefits may include meals, uniform, staff accommodation or allowances, medical coverage, discounts, and performance-related incentives, depending on the property and employment package.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, events, retail, and business services, especially in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak. Popular island destinations include Langkawi, Penang, Tioman, Redang, and the Perhentian Islands. The culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in hospitality. Lifestyle ranges from busy city living to relaxed beach communities, with generally affordable food and transport. Employees should expect humid tropical weather and seasonal monsoon conditions, particularly on east-coast islands. Foreign nationals normally require an employer-sponsored Employment Pass, with approval handled through Malaysian immigration authorities. Before relocating, confirm sponsorship, salary, accommodation, medical cover, contract terms, and transport arrangements. Housing and daily costs vary considerably between Kuala Lumpur and resort islands.