Service Associate - Human Resources

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Human Resources supports daily HR administration, including employee records, filing, correspondence, attendance monitoring, recruitment coordination, onboarding, staff inquiries, and preparation of HR reports. Candidates typically need a college degree or diploma in Human Resources, Business Administration, Hospitality, or a related field, along with good computer skills and strong written and verbal communication. Previous administrative or hotel experience is advantageous. The role requires discretion when handling confidential information, accuracy, organization, professionalism, and a genuine service-oriented attitude. The successful candidate is expected to work well with employees at all levels, meet deadlines, follow company policies, and contribute positively to Shangri-La’s high standards of guest and employee service.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognized for warm Asian hospitality, strong service standards, and properties ranging from urban business hotels to beachfront resorts. In the Philippines, Shangri-La operates well-known establishments such as Shangri-La The Fort, Edsa Shangri-La, and Shangri-La Mactan, offering careers in accommodation, food and beverage, engineering, finance, and human resources. Employees generally work in a structured, guest-focused environment with training, staff benefits, and opportunities for career development. Requirements and benefits vary by property and employment contract.

Working in Philippines

The Philippines offers hospitality and service opportunities in Metro Manila, Cebu, Boracay, Palawan, and other tourism destinations, while larger cities also provide jobs in business, technology, education, and healthcare. Filipino culture is warm, family-oriented, and strongly influenced by Asian, Spanish, and American traditions; English is widely used in workplaces. Lifestyle varies from busy urban living in Manila to a slower, beach-oriented pace in Cebu, Palawan, or Boracay. Living costs depend greatly on location, with Manila generally being more expensive. Foreign nationals normally need an employer-sponsored work visa or appropriate work permit, while short-term visitors cannot legally work. Employers often assist with documentation, but applicants should confirm requirements with the Philippine Bureau of Immigration. Relocating employees should budget for accommodation, transport, healthcare, and initial settling-in costs.