Waiter / Waitress - Lobby Lounge (侍應生)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress serves guests in the Lobby Lounge, takes orders, explains menu items, delivers food and beverages, processes bills, and maintains a polished dining environment. Candidates should have customer-service experience, good knowledge of food and beverage service, a pleasant and professional manner, and strong communication skills in English. Cantonese is highly valuable in Hong Kong, while Mandarin and other languages are advantageous. The role requires attention to detail, teamwork, good personal presentation, flexibility to work shifts, weekends and public holidays, and the ability to remain calm during busy periods. Hospitality qualifications or relevant hotel or restaurant experience may be preferred.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognized for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its brands are known for warm Asian hospitality, attentive service and high-quality accommodation, dining, wellness and event facilities. Shangri-La hotels typically provide structured training, career development opportunities, staff dining, uniform services and other employee benefits, depending on the property and employment contract. In Hong Kong, the group operates prestigious properties serving business travellers, tourists, local residents and corporate clients. Employees are expected to uphold refined service standards, demonstrate cultural awareness and create memorable guest experiences. A role in the Lobby Lounge offers practical experience in luxury food and beverage operations and potential progression into supervisory or broader hotel-service positions.

Working in Hong Kong

Hong Kong combines dense urban living with beaches, hiking trails and lively neighbourhoods on Hong Kong Island, Kowloon and the New Territories. Hospitality jobs are widely available in luxury hotels, restaurants, clubs, event venues and tourism businesses, with stronger recruitment before peak travel seasons. The culture is international but rooted in Cantonese traditions, efficient service, family dining and festivals such as Lunar New Year. Lifestyle costs are high, especially rent, although public transport is excellent and staff accommodation or meal benefits may help. Foreign professionals generally need an employment visa sponsored by an employer, and the role must meet immigration requirements. Applicants should prepare qualifications, work references and proof of identity. Cantonese is useful for daily life and guest service, while English is widely used in hotels. Research housing, medical coverage and contract terms before relocating.