Waiter / Waitress (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress will serve guests in the Lobby Lounge, take orders, explain menu and beverage choices, deliver food and drinks, process payments, and maintain a clean, welcoming outlet. Candidates should have previous experience in hotel, restaurant, or lounge service, good spoken English, a friendly and professional manner, and strong attention to detail. Knowledge of food safety, beverages, and point-of-sale systems is helpful. The role requires teamwork, reliable attendance, good personal presentation, and the ability to remain calm during busy periods. Flexibility to work shifts, weekends, and public holidays is expected.

About the employer

Shangri-La is a luxury hospitality group founded in 1971 and headquartered in Hong Kong. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, high service standards, and premium guest experiences. Shangri-La Singapore is a major luxury hotel located near Orchard Road, offering guestrooms, restaurants, lounges, meeting facilities, gardens, and recreational amenities. Employees typically work in a multicultural environment with structured service procedures and opportunities for training and career development. The company places strong emphasis on guest satisfaction, professionalism, teamwork, and personalized service. Benefits for eligible employees may include meals, uniforms, medical coverage, training, staff rates, and other hotel-specific benefits, subject to the employment contract.

Working in Singapore

Singapore is a modern island city-state with strong opportunities in hospitality, tourism, food and beverage, aviation, finance, technology, healthcare, and logistics. Hotel jobs are available in guest services, restaurants, housekeeping, culinary operations, events, and management, especially during busy tourism periods. The culture is multicultural, orderly, and generally welcoming, with English widely used at work. Lifestyle is convenient and safe, with excellent public transport, diverse food, shopping, parks, and vibrant neighborhoods, although housing and daily expenses can be high. Foreign employees normally need an employer-sponsored work pass. Hospitality workers may be considered for a Work Permit or S Pass depending on nationality, qualifications, salary, and current government requirements; approval is not automatic. Candidates should confirm pass eligibility, accommodation, insurance, working hours, and deductions before accepting an offer. Relocation is easiest when the employer provides guidance on permits, housing, medical checks, and onboarding.