Host / Hostess - Shang Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host/Hostess at Shang Palace welcomes guests, manages reservations and seating, provides information about menus and dining services, and helps ensure a smooth experience in the restaurant. Candidates should have hotel or fine-dining experience, strong communication and guest-service skills, a polished appearance, and the ability to remain calm during busy periods. Fluency in English and Cantonese is typically expected; Mandarin is an advantage. The role requires flexibility to work shifts, weekends and public holidays, along with good teamwork, attention to detail and knowledge of luxury hospitality standards.

About the employer

Shangri-La Group is a Hong Kong-founded luxury hospitality company operating hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The group is known for attentive service, strong local connections and high-quality dining, wellness and accommodation experiences. Shang Palace is Shangri-La's signature Chinese restaurant brand, offering refined Cantonese cuisine in an elegant setting. Working for Shangri-La generally involves professional grooming, detailed service standards, teamwork and a strong focus on guest satisfaction. The company provides opportunities across front office, food and beverage, culinary, rooms, sales and corporate functions, with training and internal career development available in many locations.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, tourism, finance, retail, technology and international business. The culture blends Cantonese traditions with global influences, and employees commonly use Cantonese, English and Mandarin. Life is energetic and convenient, with excellent public transport, varied dining, shopping, hiking trails and nearby beaches, although housing can be expensive and space is limited. Overseas employees generally need a valid employment visa arranged with support from their employer before starting work. Applicants normally need a confirmed job offer, relevant qualifications or experience, and proof that the position meets immigration requirements. Relocation costs, accommodation and medical coverage should be clarified in the employment contract. Hong Kong Island, Kowloon and the New Territories each offer different living environments and commuting options.