Family Experience Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Supervisor supports and coordinates family-focused guest services, activities and experiences, ensuring children and parents receive warm, safe and memorable stays. Requirements typically include hospitality or guest-service experience, strong English communication and preferably Cantonese or Mandarin, with experience supervising activities or a family programme. The successful candidate should be energetic, patient, organised and confident working with children, families and colleagues from different cultures. Responsibilities may include planning activities, supervising team members, handling guest enquiries, maintaining safety standards, resolving concerns and supporting events. A genuine interest in family entertainment, strong interpersonal skills, flexibility for shifts, weekends and public holidays, and a polished service attitude are expected.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and beyond. Its brands include Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. The group is recognised for personalised Asian-inspired service, comfortable accommodation, dining, wellness and family-oriented guest experiences. Shangri-La properties commonly provide structured training, multicultural workplaces and opportunities to progress in hotel operations. In Hong Kong, the company operates well-known luxury hotels serving business travellers, leisure guests, families and events. Employees are generally expected to demonstrate genuine care, professionalism, teamwork and attention to detail while upholding the group’s service standards.

Working in Hong Kong

Hong Kong is a compact, highly connected city and coastal destination rather than a traditional resort island, with opportunities in hotels, restaurants, tourism, retail, finance, technology and education. Hospitality roles are concentrated in Hong Kong Island, Kowloon and major resort areas such as Lantau and the outlying islands. The culture blends Cantonese traditions, international influences, festivals, excellent food and a fast-paced work environment. Public transport is efficient, although housing is expensive and space is limited. Employees often live in shared flats or areas outside central districts to reduce costs. Foreign professionals generally need an employer-sponsored employment visa before starting work; eligibility depends on qualifications, experience, salary and the job’s relevance. Employers usually provide guidance, but candidates should confirm visa, accommodation, insurance and relocation terms directly. Cantonese is valuable for guest-facing roles, while English is widely used in international hotels.