Host / Hostess - Lobster Bar & Grill

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host/Hostess welcomes guests, manages reservations and seating, coordinates table flow, answers dining enquiries, and supports smooth service at Lobster Bar & Grill. Candidates should have experience in upscale restaurants or hotels, polished communication skills, a friendly and professional manner, and good knowledge of English; Cantonese and other languages are advantageous. The role requires strong customer-service awareness, attention to detail, teamwork, flexibility for shifts, and the ability to remain calm during busy periods. The successful candidate is expected to create a warm first impression, maintain Shangri-La service standards, and provide attentive assistance throughout the guest experience.

About the employer

Shangri-La Group is a luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Its properties are known for attentive service, comfortable surroundings, and a strong emphasis on genuine Asian hospitality. In Hong Kong, Shangri-La operates prestigious hotels including Island Shangri-La and Kowloon Shangri-La, offering accommodation, restaurants, bars, meeting facilities, and wellness services. Employees generally work in an international environment with structured hotel operations, guest-service training, and opportunities to develop within the wider hospitality group. The company serves leisure and business travellers and places importance on professionalism, teamwork, cultural awareness, and consistently high service standards.

Working in Hong Kong

Hong Kong is a densely populated coastal city with a fast-paced lifestyle, excellent public transport, and a strong international hospitality industry. Job opportunities are available in hotels, restaurants, tourism, finance, retail, technology, and events, although competition can be strong. Cantonese is widely spoken, while English is common in hotels and professional workplaces. The culture combines Chinese traditions with international influences, and workers can enjoy vibrant dining, shopping, nightlife, hiking, beaches, and nearby islands. Accommodation is expensive and living spaces are often compact, so budgeting is important. Foreign employees generally need an employment visa sponsored by a Hong Kong employer before starting work; employers typically provide documentation and support. New arrivals should arrange housing, a local bank account, insurance, and tax registration. Public transport is reliable, and an Octopus card is useful for daily travel.