Host / Hostess - Summer Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host/Hostess at Summer Palace, Shangri-La Hong Kong, welcomes guests, manages reservations and seating, coordinates table flow, answers enquiries, and helps deliver a polished dining experience. Candidates should have a friendly, professional manner, strong communication skills, good personal presentation, and the ability to remain calm during busy service periods. Previous experience in a luxury hotel, fine-dining restaurant, or guest-facing hospitality role is preferred. Knowledge of Cantonese, Mandarin, and English is advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with excellent organisation, teamwork, and attention to detail. The successful candidate is expected to represent Shangri-La's high service standards consistently.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group with hotels, resorts, and city properties across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognised for personalised service, distinctive local character, and its philosophy of warm Asian hospitality. In Hong Kong, Shangri-La operates prestigious properties including Island Shangri-La and Kowloon Shangri-La. Summer Palace is the Cantonese fine-dining restaurant at Island Shangri-La, known for refined cuisine, elegant surroundings, and high service standards. Employees typically work in a structured luxury-hotel environment with opportunities for training, career development, and internal mobility. Benefits may include staff meals, medical coverage, service charge, discounts, and other allowances, depending on the employment contract and property policy.

Working in Hong Kong

Hong Kong is a fast-paced international city and a major gateway to opportunities in hospitality, finance, retail, technology, logistics, and professional services. Its culture blends Cantonese traditions with strong international influences, reflected in its food, festivals, architecture, and multilingual workplaces. Lifestyle options range from dense urban districts and excellent public transport to beaches, hiking trails, outlying islands, and lively nightlife. Housing can be expensive, so newcomers should budget carefully and consider shared accommodation or areas outside Central. Overseas employees generally need an employer-sponsored employment visa before starting work; the sponsoring company normally handles the application, and approval depends on qualifications, a genuine job offer, and market conditions. A valid passport, medical or background documents, and proof of employment may be required. Research tax, healthcare, accommodation, and visa conditions before relocating.