Club Ambassador

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Club Ambassador welcomes and assists VIP and club-floor guests, manages check-in and check-out, coordinates room requests, handles enquiries, and ensures a personalised Shangri-La experience. The role typically requires a diploma or certificate in hotel management, previous experience in front office, guest relations, lounge, or luxury hospitality, and strong spoken English. Cantonese and Mandarin are valuable for this Hong Kong position. Candidates should be polished, attentive, confident, and comfortable working shifts, weekends, and public holidays. Good communication, computer, complaint-handling, and multitasking skills are expected, together with a genuine service attitude and the ability to protect guest confidentiality.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalised service, elegant surroundings, well-developed dining facilities, and strong attention to guest comfort. Shangri-La hotels commonly provide structured training, staff meals, uniform benefits, medical coverage, and opportunities for internal career development, although packages vary by property and position. In Hong Kong, the group operates prominent luxury hotels serving business travellers, leisure guests, long-stay residents, and local clients. Employees are expected to demonstrate warmth, discretion, cultural awareness, and consistent service standards. A Club Ambassador supports this reputation by creating a smooth, personal experience for guests using the hotel’s exclusive club facilities.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, retail, finance, aviation, technology, and international business. Hospitality work is concentrated on Hong Kong Island, Kowloon, and the airport area, with excellent public transport linking the city. The culture blends Cantonese traditions, international influences, efficient city life, and a fast-paced professional environment. Residents enjoy outstanding food, shopping, nightlife, hiking trails, beaches, and nearby islands, although housing is expensive and living space can be limited. English is widely used in hotels and offices; Cantonese is highly valuable, while Mandarin is useful. Foreign employees generally need an employment visa sponsored by their employer before starting work. Applicants should prepare qualifications, references, medical or background documents where required, and proof of professional experience. Employer-provided accommodation is uncommon, so newcomers should budget carefully for rent, deposits, transport, and healthcare. Hong Kong is well connected and convenient, but demanding and competitive.