Sales Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager is responsible for driving room, event, and other hotel revenue through corporate, leisure, group, and business accounts. Candidates typically need a degree or diploma in hospitality, business, marketing, or a related field, together with several years of hotel sales experience, preferably in an upscale or international property. Strong communication, negotiation, presentation, networking, and account-management skills are expected. The successful candidate should be commercially minded, target driven, well organised, and comfortable developing sales plans, conducting client visits, preparing proposals, managing relationships, and monitoring market trends. Flexibility, professional grooming, teamwork, and the ability to work under pressure are important.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, high service standards, premium accommodation, dining, events, and wellness experiences. Shangri-La properties serve business and leisure travellers and often maintain strong corporate, conference, wedding, and group-sales operations. In Malaysia, the group operates established luxury hotels and resorts in key destinations, offering careers across hotel operations, sales, finance, engineering, food and beverage, and guest services. Employees generally work in a multicultural environment with structured operating standards, customer-service expectations, and opportunities for professional development.

Working in Malaysia

Malaysia offers opportunities in hotel sales, tourism, food and beverage, events, retail, technology, and shared services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and Johor. Island locations such as Langkawi and Penang provide a relaxed lifestyle, beaches, outdoor activities, and strong tourism communities, while Kuala Lumpur offers broader career choices and urban amenities. Malaysian culture is multicultural, with Malay, Chinese, Indian, and Indigenous influences reflected in food, festivals, language, and daily life. Living costs vary; island accommodation and transport can be seasonal and more expensive in busy periods. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling approval and immigration requirements. Bring verified qualifications, allow time for medical and document checks, and confirm housing, insurance, tax, and relocation support before accepting an offer.