Manager, Shangri-La Circle (Hotel Performance & Member Services)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Manager, Shangri-La Circle (Hotel Performance & Member Services) supports the hotel group’s loyalty programme across participating properties. Requirements typically include a bachelor’s degree in hospitality, business, marketing or a related field, together with several years of hotel operations, loyalty, customer experience, commercial or performance-management experience. Strong analytical, communication and stakeholder-management skills are expected, along with proficiency in English and likely Cantonese or Mandarin. The successful candidate should be comfortable interpreting hotel and member data, improving programme performance, coordinating with properties and resolving service issues. A commercially minded, service-focused professional who can manage projects, influence stakeholders and work accurately in a fast-paced regional environment is likely to succeed.

About the employer

Shangri-La Group is a Hong Kong-founded luxury hospitality company operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, as well as restaurants, residences and wellness offerings. The group is recognised for Asian hospitality, personalised service and premium guest experiences. Shangri-La Circle is its loyalty programme, providing members with benefits, rewards and tailored experiences across participating hotels and resorts. The company employs a large international workforce and offers careers in hotel operations, corporate functions, commercial strategy, technology and guest services. Its Hong Kong corporate operations are closely connected with regional hotel performance, customer engagement and brand development.

Working in Hong Kong

Hong Kong is a compact, energetic city with major opportunities in hospitality, finance, retail, technology, aviation and international business. Hotel professionals can find roles in luxury properties, restaurants, events, revenue management and corporate commercial teams. The culture blends Cantonese traditions with global influences; English is widely used professionally, while Cantonese and Mandarin are valuable advantages. Life is convenient but fast-paced, with excellent public transport, diverse food, hiking trails, beaches and a vibrant arts scene. Housing is expensive, particularly in central districts, so many residents consider Kowloon or the New Territories. Foreign professionals generally need an employment visa sponsored by an approved employer, and the role must meet immigration requirements. Applicants should arrange accommodation, insurance, banking and tax registration before or soon after arrival. Hong Kong’s subtropical climate means hot, humid summers and mild winters.