Director of Rooms

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Rooms leads the hotel’s Rooms Division, typically covering front office, housekeeping, guest services and related operations. The role requires substantial luxury-hotel experience, strong knowledge of rooms operations, budgeting, revenue awareness and team leadership. A degree or diploma in hospitality management is commonly preferred, along with excellent English communication skills and the ability to work across cultures. Shangri-La expects a commercially minded, guest-focused leader who can maintain high service standards, improve operational performance, coach department heads and resolve complex guest concerns. Strong organization, financial understanding, problem-solving skills and the flexibility to work shifts, weekends and public holidays are essential.

About the employer

Shangri-La Group is a global luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and other properties across Asia, the Middle East, Europe, North America and beyond. The group is known for its Asian-inspired hospitality, high service standards and brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Shangri-La Hotel Singapore is an established five-star property set in extensive gardens near Orchard Road, offering guestrooms, suites, restaurants, conference facilities and leisure amenities. The company places strong emphasis on personalized guest service, colleague development, cultural awareness and operational excellence. Employees typically work in an international environment with opportunities for professional growth across the group’s global properties.

Working in Singapore

Singapore is a compact, highly connected city-state rather than a traditional island holiday destination. Hospitality opportunities are strong in luxury hotels, restaurants, events, tourism, aviation and cruise operations, although competition is high and employers usually prioritize relevant experience. The culture is multicultural, orderly and fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Public transport is excellent, healthcare is high quality and daily life is convenient, but housing and dining in central areas can be expensive. Foreign professionals generally need an employer-sponsored work pass, most commonly an Employment Pass for managerial roles; approval depends on salary, qualifications and experience. Relocation costs, rental deposits, insurance and dependent-pass requirements should be checked before accepting an offer. Singapore’s tropical climate is hot and humid year-round, with frequent rain.