Service Associate - Security

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Security is responsible for protecting guests, colleagues, hotel property and facilities at Shangri-La. Typical requirements include a high school diploma or equivalent, relevant security or hospitality experience, good physical fitness, clear communication skills and the ability to remain calm during emergencies. Security training, first-aid knowledge and familiarity with CCTV, access control and incident reporting are advantages. The successful candidate is expected to maintain a professional appearance, patrol assigned areas, enforce hotel safety procedures, assist guests courteously, respond quickly to incidents and prepare accurate reports. Flexibility to work rotating shifts, weekends and holidays is essential.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other markets. Its Philippine properties are known for premium guest service, extensive facilities and strong standards in safety, hospitality and employee professionalism. Shangri-La typically offers roles across hotel operations, including security, front office, food and beverage, housekeeping, engineering and administration. Employees may receive benefits such as meals, uniforms, training, service charge, medical support and internal career-development opportunities, depending on the property and employment terms. The company places emphasis on gracious Asian hospitality, guest care, teamwork and maintaining a secure, comfortable environment for visitors and colleagues.

Working in Philippines

The Philippines offers hospitality and security opportunities in destinations such as Boracay, Cebu, Palawan, Manila, Bohol and Davao. Resort jobs commonly provide staff meals, uniforms, transportation or accommodation assistance, although benefits vary by employer. Filipino culture is welcoming, family-oriented and community-minded, with English widely used in workplaces. Island life can offer warm weather, beaches, outdoor activities and a relaxed pace, but transport, internet access and medical services may be more limited outside major towns. Living costs vary: resort areas can be expensive, while local communities are generally more affordable. Foreign applicants normally need an employer-sponsored Alien Employment Permit and an appropriate work visa, commonly a 9(g) pre-arranged employee visa; tourist status does not authorize employment. Candidates should confirm sponsorship, accommodation, contract terms and government requirements before relocating.