Service Leader - Security

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Security is responsible for maintaining a safe and secure environment for guests, colleagues, and hotel property. Requirements typically include relevant security or law-enforcement experience, good knowledge of emergency procedures, incident reporting, access control, CCTV monitoring, and Philippine safety regulations. Candidates should be physically fit, observant, dependable, and able to remain calm during emergencies. The role requires effective communication, professional guest service, teamwork, confidentiality, and flexibility to work rotating shifts, weekends, and holidays. Experience in a hotel, resort, or other hospitality environment is an advantage, as are first-aid, fire-safety, and security-related certifications.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. Shangri-La properties are known for warm Asian hospitality, attentive service, well-maintained facilities, and strong standards in guest care and safety. In the Philippines, the group operates prominent city and resort properties, including Shangri-La hotels in Manila, Cebu, and Boracay. Employees generally work in multicultural teams and are expected to demonstrate professionalism, courtesy, service excellence, and commitment to the company’s values. Benefits and employment conditions vary by property, position, and local labor regulations.

Working in Philippines

The Philippines offers varied employment opportunities in hospitality, tourism, business services, retail, healthcare, education, and information technology. Resort islands such as Boracay, Cebu, Palawan, and Bohol provide seasonal and year-round hotel, restaurant, security, and guest-service roles, while Manila has the broadest corporate job market. Filipino culture is welcoming, family-oriented, and community-minded; English is widely used in workplaces. Lifestyle varies from busy metropolitan living to a slower coastal pace, with generally warm weather, affordable local food, and strong domestic travel options. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants may need valid identification and employment documents. Relocating to an island requires planning for accommodation, transport, healthcare access, and rainy-season disruptions. Confirm salary, housing, benefits, and visa support directly with the employer before accepting an offer.