Service Associate - Reservations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Reservations handles guest booking requests through phone, email, and other reservation channels. Requirements typically include a diploma or degree in hospitality, tourism, or a related field; previous reservations, front-office, or customer-service experience is preferred. Strong communication, telephone etiquette, computer skills, and familiarity with hotel reservation systems are valuable. The candidate is expected to provide accurate information, convert inquiries into bookings, maintain guest and booking records, follow Shangri-La service standards, and coordinate effectively with Front Office, Sales, and other hotel departments. Flexibility for shifts, weekends, and holidays, along with a professional, guest-focused attitude, is normally required.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and known for hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. Its properties operate under a service culture centered on warm Asian hospitality, personalized guest care, and high operating standards. In the Philippines, Shangri-La has established properties in destinations including Manila and Boracay, offering accommodation, dining, events, wellness, and leisure services. Employees generally work in an international environment with opportunities to develop hotel, tourism, and customer-service skills. Benefits and working conditions vary by property and employment status, but may include service charge, meals, uniforms, training, healthcare support, and staff accommodation or transport in selected locations.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other tourist destinations. Common roles include reservations, front office, food and beverage, housekeeping, events, and resort operations. Filipino culture is welcoming, family-oriented, and strongly influenced by English-language education, making communication with international guests relatively accessible. Island living can provide beaches, outdoor activities, and a relaxed lifestyle, although transport, healthcare, internet reliability, and living costs vary considerably. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit together with a 9(g) work visa; requirements should be confirmed with Philippine authorities and the employer. Local applicants generally need valid identification and employment documentation. Before relocating, confirm accommodation, salary, service charge, insurance, probation terms, transport, and whether the employer supports permit processing.