Assisted Digital Consultant (Expression of Interest)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assisted Digital Consultant helps customers use ANZ’s digital banking services, including online and mobile platforms. Responsibilities may include guiding customers through digital processes, resolving basic access or technical issues, explaining product features, protecting customer information, and escalating complex matters. Candidates are expected to have strong communication and customer-service skills, digital confidence, patience, attention to detail, and the ability to follow security and compliance procedures. Experience in banking, contact-center operations, technical support, or customer education is advantageous. The role also requires professionalism, flexibility, teamwork, and a willingness to learn ANZ systems and processes.

About the employer

ANZ Bank, formally Australia and New Zealand Banking Group Limited, is one of the major banking groups in Australia and New Zealand, with operations and customers across the Asia-Pacific region. It provides retail, commercial, institutional, and private banking services, supported by digital banking, payments, technology, risk, and operations teams. ANZ has a significant presence in the Philippines, particularly in shared services, customer support, technology, finance, and banking operations. Its Philippine workforce supports customers and internal teams across multiple markets. The bank generally emphasizes responsible banking, customer experience, inclusion, collaboration, security, and professional development. Employees may work with international stakeholders and gain exposure to banking systems, digital channels, and regulated financial services. Specific duties, benefits, work arrangements, and hiring timelines vary by position and business unit.

Working in Philippines

The Philippines offers growing opportunities in banking operations, digital support, contact centers, technology, finance, and shared services, especially in Metro Manila, Cebu, and major urban areas. Workplace culture is generally relationship-oriented, collaborative, and respectful, with English widely used in professional settings. Lifestyle costs vary: Manila offers extensive transport, dining, and entertainment but can be congested, while Cebu and other cities may provide a slower pace and lower expenses. The country has thousands of islands, tropical weather, beaches, mountains, and diverse regional traditions. Foreign workers normally need an appropriate employment visa or permit sponsored or supported by their employer; requirements depend on nationality, contract, and role. New arrivals should confirm immigration rules with ANZ and Philippine authorities before traveling. Local employees should assess commute times, salary against housing costs, healthcare, weather, and emergency preparedness when considering relocation.