Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Assisted Digital Consultant (Expression of Interest)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Assisted Digital Consultant helps customers use ANZ’s digital banking services, including online and mobile platforms. Responsibilities may include guiding customers through digital processes, resolving basic access or technical issues, explaining product features, protecting customer information, and escalating complex matters. Candidates are expected to have strong communication and customer-service skills, digital confidence, patience, attention to detail, and the ability to follow security and compliance procedures. Experience in banking, contact-center operations, technical support, or customer education is advantageous. The role also requires professionalism, flexibility, teamwork, and a willingness to learn ANZ systems and processes.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route: the bank must post the job for Filipinos first, then file the permit and the 9(g) visa; senior and specialist posts are the realistic ones.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Graduate analyst roles are the hardest case: a permit is issued only if no Filipino is competent, able and willing to do the job (Labor Code, article 40).
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for Banking jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
| Health cover | PhilHealth is deducted from pay and matched by the employer (by law); a company health plan is the office norm |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About ANZ Bank
ANZ Bank, formally Australia and New Zealand Banking Group Limited, is one of the major banking groups in Australia and New Zealand, with operations and customers across the Asia-Pacific region. It provides retail, commercial, institutional, and private banking services, supported by digital banking, payments, technology, risk, and operations teams. ANZ has a significant presence in the Philippines, particularly in shared services, customer support, technology, finance, and banking operations. Its Philippine workforce supports customers and internal teams across multiple markets. The bank generally emphasizes responsible banking, customer experience, inclusion, collaboration, security, and professional development. Employees may work with international stakeholders and gain exposure to banking systems, digital channels, and regulated financial services. Specific duties, benefits, work arrangements, and hiring timelines vary by position and business unit.